![]() ![]() Under Configured clients, choose Slack or Amazon Chime based on your use case.ģ. Make sure that your AWS Chatbot is subscribed to your Amazon SNS topicĢ. (For Slack and Amazon Chime) Verify that the communication channel between the Amazon SNS topic and the AWS Chatbot is configured correctly To add the AWS Chatbot to a private Slack channel, run the /invite command in the private channel. If you see a channel_not_found error message, then your AWS Chatbot app hasn't been added to the private channel. Review your AWS Chatbot CloudWatch Logs for the following error message: channel_not_found. (For private Slack channels only) Make sure that the AWS Chatbot app is added to the Slack channel To install the AWS Chatbot app on your Slack workspace, follow the instructions in Set up chat clients for AWS Chatbot. If you see an account_inactive error message, then your AWS Chatbot app isn't installed on your Slack workspace. Review your AWS Chatbot CloudWatch Logs for the following error message: account_inactive. Make sure that the AWS Chatbot app is installed on your Slack workspace If the subscribed Slack channel is deleted, you must create a new Slack channel and configure the new channel to receive notifications from your topic. Note: You can't undelete a Slack channel. To unarchive a channel, see Archive or delete a channel in the Slack help center. All the apps in archived or deleted Slack channels are deactivated. Make sure that the Slack channel isn't archived or deletedĪrchived or deleted Slack channels can't receive messages. (For Slack only) Verify that the communication channel between the AWS Chatbot and the Slack channel is configured correctly Resolution Turn on CloudWatch Logs for your AWS Chatbotįollow the instructions in Accessing Amazon CloudWatch Logs for AWS Chatbot. (For Slack and Amazon Chime) The communication channel between the Amazon SNS topic and the AWS Chatbot. ![]() (For Slack only) The communication channel between the AWS Chatbot and the Slack channel.If your Amazon SNS topic's notifications aren't reaching your AWS Chatbot, then one of the following is misconfigured:
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